Rakib Rary
Professional Summary
Experienced IT specialist with a comprehensive understanding of hardware, software, and networking,
currently pursuing CompTIA ITF+, A+, and Network+ certifications to elevate existing skills.
Possessing 2 years of prior experience as a level 1 technician, I am committed to further refining
my expertise through hands-on practice and continuous learning.
Education
Bachelor of Science, Information Systems - In Progress
City University of New York School of Professional Studies
Bachelor of Arts, Urban Studies, Computer Science Minor - June 2023
Queens College, City University of New York
Certifications
Google IT Support Professional Certificate - March 2024
CompTIA ITF Certification - April 2024
CompTIA A+ Certification - In Progress
CompTIA Network+ Certification - In Progress
Drone FAA Recreation License - April 2023
Technical Skills
Hardware: Laptops, Desktops, Mobile (iPhone, Android), printers
Software: Virtual PC, Microsoft Office
Virtualization: Virtual Box
Maintenance: Operating system installation, Installing anti-virus, Disk defragmenter, Firewall
settings, system restoration
Additional Skills: Preventative maintenance, technical research, drive partitioning, driver updates,
OS installation/imaging, anti-malware installation and removal, PC building
Professional Experience
Level 1 Technician | American Info System - January 2022 - Present
- Utilize ticketing systems (ServiceNow) to track all IT services which included moving, adding,
changing, and decommissioning computer systems for clients based on information provided on
ticket.
- Successfully serviced over 100 computers per day.
Performed quality Assurance, installation of software, disconnect/reconnect, and providing
support for other necessities.
Collaboratively and efficiently works in teams in need of client projects.
After-School Assistant Director | Community Mediation Services - March 2023 - Present
- Successfully supervise after-school program operations, ensuring compliance with implementation
and funding/department mandates, resulting in improved outcomes and increased stakeholder
satisfaction, with a 60% increase in registrations.
- Performed all technical troubleshooting for three after-school programs, including printer
issues, software installations, and computer repairs.
- Develop and maintain an academically rich, positive, and healthy environment for students,
incorporating youth development principles, resulting in a 20% increase in daily school
attendance, a 13% improvement in academic grades, heightened satisfaction in career path
exploration, and overwhelmingly positive after school feedback.
- Researched and presented to management on prospective technical advancements for the program,
including computers, laptops, 3D printers, laser engravers, hydroponic systems, and drones.
STEM & Math Educator | Community Mediation Services - January 2022 - March 2023
- Responsible for creating and teaching daily/weekly lesson plans for 70-90 students on STEM
topics such as 3D/resin printing, laser engraving, RC cars, drones, electrical circuit design,
coding, solar panels, virtual reality, and other scientific instruments.
- Instructed mathematics curriculum to 6th, 7th, and 8th graders, supported in homework, exams,
and quizzes daily.
- Performed daily administrative tasks, outreach, company video presentations, and social media.
Robotics Researcher | RoboMindTech - June 2022 - August 2022
- Participated in a robotics research lab gaining an understanding of physics, mechanics, and
electrical concepts.
- Utilized coding to understand how to program robots and automation.
- Created PowerPoints, schematics, and technical manuals for different projects.
Intern, NYC Department of Transportation Office of Emergency Response - July 2021 - August 2021
- Researched mitigation projects managed within DOT.
- Collaborated with the Office of Emergency Response Admin Team to ensure that all data was
accurate, and that projects were running as they should.
- Assisted the Emergency Response unit with citywide projects in the office/field. Data entry,
verifying, and updating file information.
Technical and Professional Development
Technology Fundamentals Program, NPower - Brooklyn, NY (February 2024 – Present)
- Selected to participate in an intensive 20-week CompTIA technical and professional development
training program.
- Hardware & Software Troubleshooting: Learned to identify and resolve hardware issues, including
desktops, laptops, printers, and peripherals. Demonstrated ability to provide support for
various operating systems (Windows, Linux, MacOS) and applications.
- Networking: Built knowledge of basic networking concepts, protocols, and troubleshooting
techniques.
- System Maintenance: Practiced routine system maintenance tasks, such as updates, patches, and
backups.
- Remote Desktop Support: Gained experience in providing remote assistance to end-users for
problem resolution.
- Professional Development: Participated in specialized workshops and networking events
facilitated by seasoned professionals at companies such as Accenture, BNY Melon, Google, and
Bloomberg. Attended coaching sessions and attend ongoing mentorship meetings with members of the
IT teams at several Fortune 500 companies.
CompTIA Network+ Course
CUNY Kingsborough Community College (January 2024 - May 2024)
- 14-week CompTIA Network+ course, earning certification in TestOut, Network Pro and CompTIA
Network+, and enhancing essential network principles and protocols for IT industry roles.
- Acquired comprehensive knowledge and practical skills in essential network principles,
protocols, and technologies, empowering readiness for diverse IT industry roles.
Participant | Family Development Credential for Leaders
(October 2023 - January 2023)
- Awarded competitive scholarship for a 42-hour empowerment-based leadership program.
- Developed and demonstrated leadership and communication skills through a successful portfolio,
earning a Leadership Credential.
Mentee | Google Software Engineering Program
(September 2022 - January 2023)
- Chosen to participate in a 10-week intensive workshop with a 1:1 mentorship from Google Software
Engineering to further develop problem-solving and technical interviewing skills.